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"It's awesome," said Lisa Smith of Joliet. "Finally, a facility you can go into, and it's – wow!"
Smith, who was waiting for an Amtrak train to Springfield, was like many travellers who were impressed in part because they finally had a train station to use since the city closed Union Station to commuters in 2014 while moving boarding operations to the other side of the tracks.
"For the last year I've seen it under construction," said Jose Guzman of Chicago, who regularly uses Metra to visit his girlfriend in Plainfield. "It's beautiful."
Guzman, like others, was impressed by the high ceilings, large windows, and conveniences that included a connecting bridge for Metra commuters using the Rock Island line and a connecting tunnel for Heritage Corridor riders.
Danielle Tully of Plano, catching a train in Joliet for the first time, also was impressed by the new station.
"It's pretty," Tully said. "It's clean. I like all the big windows and the light. It seems welcoming for someone who didn't know what she was doing."